Terms and Conditions
Effective Date: June 6, 2022
Last Updated: Feb 7, 2025
Introduction
Welcome to Joanna Heath LLC (“Company,” “we,” “us,” or “our”). By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Wellness Education & Consultations
Joanna Heath LLC provides education on nutrition, supplementation, and wellness. We do not diagnose, treat, or cure any medical conditions. All consultations are for educational purposes only and are not to be considered medical advice or intervention
Consultation Fees
- Initial consultation: $250 (includes information gathering and basic analysis). Additional testing is not included.
- Follow-up consultations: $125 per hour.
By engaging in consultations, you acknowledge and agree that Joanna Heath LLC is not liable for any decisions made based on the provided educational information.
Affiliations & Supplementation
Joanna Heath LLC is affiliated with Mountain Rose Herbs and utilizes Fullscript for supplementation and lab work. We do not assume responsibility for any reactions or results from using these third-party products.
Skincare & Herbal Products
Joanna Heath LLC formulates skincare products and herbal mixtures using raw materials. These products are not tested by any laboratory. Users assume full responsibility when using these products.
Product Sourcing & Expiry
- We source ingredients from high-quality brands and our own pesticide-free gardens.
- Products are made in small batches and have an approximate shelf life of six months from receipt.
- Items are produced weekly to ensure freshness.
Refunds & Exchanges
- No refunds or exchanges for skincare products.
- If you experience a reaction, Joanna Heath LLC is not liable.
Custom Canvas Prints
Custom canvas prints are printed through a third-party vendor and shipped to clients. Processing may take up to two weeks before shipping, depending on size and customization.
Refund & Exchange Policy
- Non-refundable: Due to their custom nature, canvas prints cannot be refunded.
- Damaged items: If your canvas print arrives damaged, contact us within five days with full images of the damaged product. We will work with you on a replacement.
Clothing & Apparel
Our clothing is made in Italy with custom designs by Joanna Heath using high-quality materials, primarily silk.
Refund & Exchange Policy
- You may exchange or return an item within 14 days of purchase for a full refund if:
- The tags remain attached.
- The garment is unworn and undamaged.
- Damaged or worn items are not eligible for refund or exchange.
Limitation of Liability
Joanna Heath LLC is not responsible for any adverse reactions, damages, or losses arising from the use of our services, products, or educational content. By engaging with our services and products, you acknowledge and accept all associated risks.
Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services constitutes acceptance of any revisions.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Joanna Heath LLC
[email protected]